Need Help With Your Wix Website?
You've Come to the Right Place.

Does your website look great on a computer but have overlapping text, strange gaps or missing elements on your phone?If you're using the classic Wix Editor, try switching to the mobile editor and checking how the elements are arranged.Quick fix: Open your website in the Wix Editor, switch to the mobile view and look for misplaced or hidden elements. You can adjust their positioning and spacing without changing the desktop layout in many cases.If you're using Wix Studio, check the relevant responsive breakpoints and layout settings instead.Need more help? We can tidy up your mobile layout and make sure your website works comfortably across different screen sizes.

You've published your website, but when you search for your business, you can't find it.First, check whether Google has indexed your website by searching for site:yourdomain.co.uk.If nothing appears, open the SEO settings for your Wix pages and check that search engine indexing is enabled.You can also use the Wix SEO Setup Checklist and Google Search Console to identify potential indexing problems.Remember, being indexed doesn't automatically mean your website will rank highly for competitive searches.Still struggling? We can review your Wix SEO settings and help identify what's holding your website back.

If you're asking a designer to help with your website, you shouldn't need to hand over your personal Wix login details.Instead, you can invite them as a collaborator.Quick fix: Open your Wix dashboard, go to Roles & Permissions, select Invite Collaborators and enter their email address. Choose a role with the permissions they need.You remain in control of your website and can manage or remove their access when necessary.At Iris, we can work on your existing website through the appropriate collaborator permissions, without needing to take ownership of your account.

Does your Wix website take ages to load, particularly on mobile devices?Large images, background videos, unnecessary animations and third-party apps can all affect how quickly your website loads.Quick fix: Open your Wix dashboard and find the Site Speed dashboard to check how your website is performing.Then take a look at your homepage. Are you using large videos, lots of animations or several galleries? Try simplifying some of these elements, particularly near the top of the page.Wix automatically optimises many images, but keeping your website's design lightweight can still make a noticeable difference.Still running slowly? We can review your website's performance and identify opportunities to improve loading times.

Your SEO title and meta description help explain what your website is about when it appears in search results.If yours are missing, outdated or don't accurately describe your services, they're worth updating.Quick fix: Open your Wix Editor and find the page you want to update in the Pages menu.Open the page's SEO settings and look for the SEO Basics section. Here, you can edit the title tag and meta description.Write a clear title that describes the page's main subject and a helpful description that encourages somebody to visit.For example, instead of simply using "Home", a local plumbing business might use "Plumber in Horsham | ABC Plumbing".Remember to publish your changes. Google may take time to reflect them and can sometimes display different text in search results.Need a little more help? We can review your Wix website's SEO settings, page structure and content to help improve its search visibility.

Your contact form is one of the most important parts of your website. If customers can't get in touch, you could be missing valuable enquiries.Sometimes the form itself is working perfectly, but the email notifications aren't reaching you.Quick fix: Visit your live website and submit a test enquiry.Next, open your Wix dashboard and check your form submissions to see whether the message has been received.If it's there, check your email spam folder and review the notification settings in Wix Automations to make sure messages are being sent to the correct address.If the submission hasn't arrived in Wix, check the form's settings and test it again.Still having trouble? We can investigate your Wix contact forms and help make sure customer enquiries are getting through.

Built your Wix website but want to use your own domain name instead of a Wix-branded address?You can connect a domain you've already purchased, even if it's registered with another provider.Quick fix: Open the Domains section of your Wix account and choose the option to connect a domain you already own.Follow Wix's instructions for connecting the domain through your existing provider. You'll need access to your domain registrar, and your website will need an eligible Wix plan.Be particularly careful if you already use email addresses associated with your domain. Changing DNS settings incorrectly can interrupt your email service.Domain changes can also take up to 48 hours to propagate fully.Not confident changing domain settings? We can help connect your domain while taking care to preserve your existing email configuration.